Access Your Tickets

Tickets would have been emailed to you at time of purchase in whichever format you chose (either Print at Home or digital Mobile copy for your phone). Please search your inbox for Ticket Atlantic or ticketing@ticketatlantic.com if lost.

• You may download a Mobile copy by starting on your phone and logging onto your ticketatlantic.com account.
• You can also use the “Reissue” option on the menu when logged into your account on a Desktop/Laptop and a new copy will be emailed—a ‘Reissue’ cancels the old ticket and creates a new barcode: be mindful to bring the most recent ticket or there may be complications at the door

• Accept the transfer before accessing the tickets—this will prompt you to log onto an existing account or create a new one (basic info).
• A link to your tickets will be emailed to you—you must access this link by phone.
• To access later, logon to your account from a Mobile device.
• Or use “Reissue” on your Desktop/Laptop for a new copy of the ticket to be emailed—a ‘Reissue’ cancels the old ticket and creates a new barcode: be mindful to bring the most recent ticket or there may be complications at the door.

The person to whom you are trying to transfer has yet to accept:

• The ticket is still technically in your account, but will be marked as ‘Pending Transfer’ until the recipient accepts (or rejects).
• You may cancel a transfer at any time before the recipient accepts and your barcode will return.

Do not transfer a ticket to yourself—the tickets are already in your account, if you are trying to access your tickets from a Desktop/Laptop. Try logging on from your phone for the Mobile tickets.

Reissue will send a new copy of the ticket with a new barcode to your email address on file.

• This is a new ticket with a new barcode: old tickets will now be invalid for entry.
• Use once, and wait for the email to come through on the email address on file. 
• Please use sparingly and bring the ticket attached to the most recent email—there may be complications at the door if the wrong ticket is brought and scanned.

A transfer will physically move the ticket from your account to another’s giving them full access to the ticket—with the possibility to re-transfer to someone else. Note that transferring is only available on select events and is not available for concert/show tickets. Each transfer of the tickets creates a new barcode and all previous versions are now voided. 

• The ticket will remain in your account as ‘Pending Transfer’ until the recipient accepts.
• The recipient should receive a reminder email 3 hours before the event if the transfer is still not accepted.
• A recipient may decline a transfer if they so choose.
• A transfer can be cancelled at any time before the recipient accepts.

Do not transfer a ticket to yourself—the ticket is already in your account. If trying to access your tickets from a Desktop/Laptop, try logging from your phone for Mobile tickets.

• From a Desktop or Laptop, you may reissue the tickets to yourself as a Print at Home copy using the ‘Reissue’ option on My Account.
• a ‘Reissue’ will send a new copy of the ticket to your email address on file. Allow a few minutes for this email to arrive to your inbox.
• This is a new ticket with new barcode—old tickets will now be invalid for entry.
• Use once, and wait for the email to come through on the email address on file. 
• Please use sparingly and bring the ticket attached to the most recent email—there may be complications at the door if the wrong ticket is brought and scanned.

Tickets are always available in Mobile format by logging onto your ticketatlantic.com account through your Mobile device.